01The short version
- If we took your money and you did not get a reading — full refund, no argument.
- If the reading is visibly broken — missing sections, garbled text, contradicting the chart on your screen — full refund, no argument.
- If you simply did not like it, and this is your first purchase — full refund within 14 days, once.
- If you have already read it, bought it before, or it has been more than 14 days — no refund.
02What we refund without asking anything
- Nothing was delivered. Payment succeeded but no reading was generated, and a retry failed.
- Duplicate charge. A card was charged twice for the same product, or you bought the same tier twice by accident within 24 hours.
- Wrong tier. You paid for one product and the key unlocks a different one, and we cannot fix it.
- Defective output. The text is truncated, unfinished, in the wrong language, repeats itself, or states things that directly contradict the chart shown on the same screen.
- Our mistake in calculation. If a chart is wrong — a wrong hour pillar due to a solar-term or daylight-saving edge case, for example — that is our defect, and it refunds even after 14 days.
03The first-purchase allowance
Your first purchase of any tier can be refunded within 14 days for any reason, including "it did not resonate with me". No explanation needed. This applies once per customer, and the allowance resets only if you have not bought anything for 12 months.
It exists because we would rather lose one sale than argue with someone about whether a paragraph was worth $9.90.
04What we do not refund
- Readings that have been consumed and then disputed on the grounds that the content was not accurate about the future — by design, we make no claim that it will be.
- A second or later purchase of the same tier.
- Requests made after 14 days, except the calculation-defect case in section 2.
- Access was ended for abuse under section 9 of the Terms.
- A question blocked by our animal-health limit. See section 5 — you keep the licence and can ask something else.
05Animal readings and blocked questions
Animal readings never address health, symptoms, medication, diagnosis or lifespan. If your question was blocked, you have not lost your purchase: the same payment covers a different question about temperament, environment or timing, at no extra charge.
If every question you want to ask is a health question, then this product is not the right one for you, and that is a refund under section 3 (first purchase) or section 2 (wrong product).
06How to request one
- Send a message through the message button on our product page from the email address you used at checkout.
- Add one line about what went wrong. If it is a defect, a screenshot helps.
- We reply within 2 business days. Approved refunds are issued through Gumroad to the original payment method.
You do not need to justify a first-purchase refund. A single sentence is enough.
07Timing, and who processes it
Gumroad is the merchant of record and issues the refund; we authorise it. Once approved, it typically appears in 5–10 business days, depending on your bank. Card refunds cannot go to a different card. Gumroad's own refund terms also apply, and where they are stricter on a procedural point, theirs governs the process.
A chargeback costs us a fee, takes 30–90 days, and usually resolves the same way. Write to us first — a refund takes two days. We will not contest a chargeback that a refund would have resolved, but filing one ends our ability to help you directly.
08EU / UK right of withdrawal
If you are a consumer in the EU or the UK, you normally have 14 days to withdraw from a distance purchase. Digital content supplied immediately is an exception: by purchasing, you expressly request immediate delivery and acknowledge that you therefore lose the right of withdrawal once the reading has been generated (Directive 2011/83/EU, Art. 16(m)).
That statutory exception is narrower than the policy above. Section 3 gives you a wider right than the law requires, and we honour section 3 regardless of whether the statutory exception applies.
09Contact
the message button on our product page — refunds, defects, anything else.
See also: Terms of Service · Privacy Policy